Privacy Policy

Last updated: 1-12-2025

At Miller Floor Sanding, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your data when you visit millerfloorsanding.co.uk, contact us, or use our services.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information when you:

• Fill out our contact form
• Request a quote
• Send us an email or call us
• Book our floor sanding or restoration services
• This information may include:
• Your name
• Email address
• Phone number
• Address/location of the service
• Any message or details you provide about your project

1.2 Automatically Collected Data

When you browse our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Cookies and tracking data (see Section 6)
• This helps us improve our website and user experience.

2. How We Use Your Information

We may use your data for:

• Responding to enquiries and providing quotes
• Scheduling services and maintaining customer records
• Improving our website and services
• Sending service-related information or follow-ups
• Fulfilling legal obligations
• We do not sell, rent, or trade your personal information to third parties.

3. Legal Basis for Processing

We process personal data based on:

• Consent (when you fill out a form or request a quote)
• Legitimate interest (improving our website or services)
• Contractual necessity (providing agreed services)
• Legal compliance (record-keeping obligations)

4. Sharing Your Information

We may share limited data with:

• Service providers or subcontractors essential to delivering your project
• IT, hosting, or analytics providers (e.g., website hosting)
• Legal or regulatory authorities, if required by law
• All third parties must keep your information confidential.

5. Data Storage and Security

We take appropriate technical and organisational measures to keep your data secure, including:

• Encrypted devices
• Secure email and hosting
• Restricted access to data

We only keep your information for as long as necessary to fulfil the purposes outlined in this policy.

6. Cookies and Tracking Technologies

Our website may use cookies to:

• Improve site performance
• Analyse visitor behaviour
• Enable certain website features

You can set your browser to refuse cookies or alert you when cookies are being used. Disabling cookies may affect how the website functions.

7. Your Data Protection Rights

You have the right to:

• Request access to your personal data
• Correct inaccurate information
• Request deletion of your data (where applicable)
• Withdraw consent at any time
• Object to certain types of processing
• Request a copy of your data
• To exercise any of these rights, please contact us using the details below.

8. Links to External Websites

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content.

9. Contact Us

If you have questions about this Privacy Policy or want to make a data-related request, you can contact us at:

Miller Floor Sanding
Email: info@millerfloorsanding.co.uk
Phone: 07899 894 931
Website: millerfloorsanding.co.uk

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.